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Nia

Ask Nia

AI Policy

Last updated: September 2026

Ask Nia is our built-in AI assistant. It helps shoppers plan meals, find products in our catalog, and manage their cart. This page explains what it does, what data it uses, and how you stay in control.

What Ask Nia does

  • Generates weekly meal plans from real ingredients in our catalog.
  • Answers questions about products, nutrition, and cooking.
  • Swaps meals, adjusts ingredients, and updates your plan on request.
  • Adds recommended items to your cart when you ask.

Which AI models we use

Ask Nia runs on OpenAI’s GPT-4o and GPT-4o-mini models. Requests are sent to OpenAI’s API and processed on their servers. OpenAI does not use your Nia Fresh Market API traffic to train new models (source).

What we send to the AI

  • The message you type in the chat.
  • Your recent chat history (so answers stay coherent).
  • Your saved meal-plan profile (household size, diets, budget) when it is relevant to the request.
  • The current meal plan, when you ask to edit it.
  • Product handles, titles, and prices from our catalog, so the AI can only pick real, in-stock items.

What we don’t send

  • Payment details.
  • Your address or contact information.
  • Other shoppers’ data.

Where your data lives

Your meal-plan profile and the last generated plan are cached locally in your browser (localStorage) so future visits load instantly. If you sign in with a Shopify customer account, your profile also syncs to a private customer metafield in Shopify so it follows you across devices.

Accuracy and limitations

Ask Nia is helpful but not perfect. It can:

  • Suggest recipes that miss an ingredient or overstate a quantity.
  • Estimate grocery costs that differ from your real cart subtotal (the estimate is a proxy, not a live checkout figure).
  • Give general nutrition or dietary information that shouldn’t replace medical advice.

Always double-check ingredient counts, dietary restrictions, and cook times before you shop. If something looks wrong, ask Nia to fix it or tell us.

Your controls

  • Clear your saved profile and plan any time by clearing your browser storage or asking Nia to reset it.
  • Don’t want to use AI at all? You can ignore the chat and shop the catalog directly.
  • Signed-in customers can request removal of the synced profile metafield by emailing us.

Questions or feedback

Email hello@niafreshmarket.com or use the contact page. See also our Privacy Policy and Terms of Service.